Customer Service Solutions

Our award winning customer service solutions revolve around continuous improvement through ongoing monitoring, training, and milestone checkpoints designed to exceed our clients expectations. Our focus on customer satisfaction is second to none here at RIG. Below are some of the customer service solutions that we provide (just to name a few):

• Payment processing;
• Billing inquiries;
• Account activation status support;
• Product and service delivery notification;
• Address changes;
• Lost, wrong and damaged goods support;
• Reservations support;
• Returns and lay-away support;
• Product information;
• Dispute handling;
• Website support and ordering;
• and general customer service support.

Technical Support Solutions

Below is a partial list of some of the technical support solutions we offer:

• Software and hardware troubleshooting and support;
• Warranty support;
• Software installation and removal;
• Software support;
• Technical parts processing and ordering;
• Computer security services.

Sales Solutions

Below is a partial list of some of the sales solutions we offer:

• Inbound sales;
• Outbound sales and telemarketing;
• Cross-selling and up-selling;

Market Research Solutions

Below is a partial list of some of the market research solutions we offer:

• Hardware and software surveys;
• Contact info and demographic surveys;
• Real estate surveys.

Back Office Solutions

Below is a partial list of some of the back office support solutions we offer:

• Data Entry;
• Account maintenance and transaction entry;
• Order processing;
• Order tracking;
• General order customer support and customer service.

Contact us today to discuss outsourcing your call center solutions.